Support

We're here to help with your ITIN application.

Contact us

In the app (fastest): open My ITIN and go to Messages. Your conversation is secure and linked to your application, so you never need to email documents.

Email: myitin@orxon.co

We usually reply within one business day. Express customers receive priority support.

For your security, please don't send passport scans or other identity documents by email. Upload them in the app instead.

Common questions

I can't sign in

Use the email you signed up with. If you signed up with Apple, choose "Sign in with Apple". Still stuck? Email us from the address on your account.

My document upload failed

Check your connection and tap "Try again" on the document card. Files must be PDF, JPG or PNG and up to 10 MB. Using "Scan document" gives the clearest results.

Our team asked for a new document

Open the Documents tab — the document marked "Action required" has a Replace button and an example of what we need.

How long will the IRS take?

Processing times depend on the IRS. You'll see every update in the Application tab and get a notification when your status changes.

How do I delete my account?

See Delete your account.

My ITIN is a service of ORXON LLC. It is not affiliated with the IRS.